Processing Time

We currently only sell our products in the 51 continents of the United States. Unable to deliver to military bases.

The processing time begins from the date you place your order. It usually takes 2-5 business days to process your order.

Shipping Price

 Track your order:

You can check your tracking information at our Track Your Order page. 

Shipping Problem

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

Tracking Says Delivered But You Didn’t Receive It

Verify the shipping address
Check the shipping address in your order confirmation email/ shipping confirmation email
Check around the entrances of your residence for the package: particularly on back porches, in bushes, garages, grills, or other places that might protect your package from theft or weather. Note that delivery drivers may also use plastic bags to protect your package from the weather.
Check with any family members, roommates, or neighbors who may have received the package for you without your knowing.
Speak with the specific postal carrier who delivers your mail as they do scan the package in order to mark it ‘delivered’.
If your order is 5 days passed the expected delivery date but still don’t have any information, then please contact us.

Note for taxes

Our customers do not need to pay for importing fees, duties, or VAT (Valued Additional Tax). 

If you have any problem with the item you purchased, please let us know at support@zbvfr.com and let our support team do our best to assist you.

Tel:+1 865-630-2620‬
Support Time: Monday – Friday: 9AM-5PM (GMT -5)